Hiring domestic help in Johannesburg may not be at the top of an expat's to-do list, especially if they’re from a country where full-time maids and gardeners are not affordable.
However, since most expats living in Johannesburg employ at least part-time domestic help, new arrivals would do well to prepare for this aspect of expat life in order to avoid a few common mistakes.
Domestic help is available in many different areas in Johannesburg. Some expats employ a live-in nanny for their small children, a few might need a driver to take them to and from work, or they may want somebody else to do the cooking for them.
Hiring a housekeeper in Johannesburg
Most commonly, domestic workers are employed in South Africa to do all of the household cleaning, washing and ironing. Many of the larger houses in Joburg have built-in domestic quarters to accommodate live-in help, leaving residents free to decide whether they want live-in staff or someone who commutes to work every day.
It is very important for expats to think about what exactly they would expect from a domestic worker to avoid misunderstandings and disappointment later on. Many expats who move to Johannesburg have never had domestic help before but, even so, they need to think about how their worker's day should look. After all, they will be spending a lot of time in the same space.
One of the biggest mistakes expats make is to hire someone without prior work experience or references. Simply hiring the neighbour's maid's sister when she comes knocking is not ideal, just as it wouldn't be in any other profession. The best way to find a housekeeper is through word of mouth in the neighbourhood or within the expat community, where there is typically a high turnover whenever people relocate. Some estates also have a newsletter with a classifieds section, while online classifieds can also be checked for advertisements.
Either way, expats should make sure they ask for references and speak to their potential worker's previous employer to get as much information as possible about them. A period of probation is also a good idea, where the worker comes in for several days, paid in cash and with no strings attached, so that the employer can get a feel for how they work and fit in with the family.
Another, often more expensive but perhaps more reliable, option is to work through an agency which screens all of its employees. These agencies also handle the necessary paperwork such as contracts and unemployment payments.
Employment contracts for domestic workers
It is absolutely recommended that domestic workers sign an employment contract, making sure that their specific tasks and the reasons for termination are stated clearly, as well as that all labour laws regarding leave and overtime pay are honoured. It is also advisable for expats to issue monthly payslips for their employee to sign. Paperwork samples, including a sample employment contract, can be found on the South African Department of Labour website.