Doing business in Dubai

Doing business in Dubai may be remarkably similar to doing business in Philadelphia, or in London, or even in Paris. The emirate's expat population overshadows that of its locals, and it follows that the working world is dominated by enterprising foreigners who have brought their culture with them.

Customs and practise vary from one company, colleague and client to the next, and it follows that the most important preparation an expat can make is to be flexible and understanding. That said, it's also important to remember that the UAE is a Mulim country, and Emirati businessmen will still take their mandate from Islam and Arab culture; thus, the guide below will address this aspect of doing business in Dubai.

The World Bank has rated the UAE 40th out of 183 countries for "Ease of Doing Business", a position well-behind that of Bahrain and of Saudi Arabia, as well as several European and North American nations. Specific business criteria where the UAE ranked well included registering property, paying taxes, and trading across borders.

Business culture in Dubai

Despite its cosmopolitan veneer, business culture in Dubai has its roots in Arab values and traditions. Along with respecting the all-encompassing effect religion has on every day activity, expats will need to realise that relationship-building is paramount in the working world.

Emiratis rarely do business with those they don't know, and it follows that initial business dealings will be devoted to developing a trustworthy relationship. Many of the family-owned businesses may even send junior members to forge a connection before troubling their decision-makers with an introduction. Try and remain patient through this period, and allow the interested parties to 'get to know you'.

It's also important to note that verbal agreements carry signficant weight in Dubai. Be mindful of what you say, especially when it comes to agreements, conditions and refusals. That said, haggling is a common practice in Dubai, so be prepared to engage in some good-natured negotiating.

Business attire in Dubai is strictly formal. No matter how hot the weather, a suit and tie are always mandatory. Women should dress modestly, keeping arms and legs covered at all times and should wear closed-toed shoes. Traditional Muslim attire is not necesssary.  Local businessmen may wear western attire or a dishdasha, a flowing robe seen at nearly every type of occasion.

Women may not be comfortable shaking hands with men, and while dress may be an indicator, there is no easy way to gauge this beforehand. Your best practise is to allow female business associates in Dubai to offer their hands, or not.

It is not necessary to give gifts to business contacts in Dubai, but a small token with personal significance is not inappropriate.

Business hours in Dubai can vary. The workweek runs from Sunday to Thursday with Friday and Saturday as designated days of rest. Offices generally open somewhere between 7.30am and 9am and close at 5pm, however the oppressive heat of summer has inspired a ‘split shift’ schedule that includes a three to four hour break in the afternoon and extended evening hours. Working hours during the month of Ramadan are shortened by two to three hours.