Doing Business in Spain
Expats will find that doing business in Spain – much like Spanish culture as a whole – is entrenched in tradition. It follows that it may take time and patience to establish a firm foothold in the Spanish business environment.
Nevertheless, Spain remains a relatively easy place in which to do business, as demonstrated in its ranking of 28 out of 190 countries in the World Bank’s Ease of Doing Business Survey for 2018. Factors for which Spain ranked well include trading across borders (earning first place), resolving insolvency (19th) and protecting minority investors (24th).
Business hours are highly variable. Generally, offices open at 9am and close mid-evening, with two hours set aside for lunch in the early afternoon. However, this is slowly changing as the traditional siesta becomes a thing of the past.
Spanish is the main language of business, although some multinationals in the main cities may do business in both English and Spanish.
Business attire is usually formal, conservative and of high quality. Dark or linen suits with white shirts and silk ties for men, and modest dresses and tailored suits (including pantsuits) for ladies. Brand names and designer labels are noted approvingly.
Gifts are not expected but are appropriate at the conclusion of successful negotiations and at Christmas time. The recipient of a gift generally opens it in front of the giver. Gifts should be of high quality.
It is wise to check the gift-giving policy of a company as some corporations in Spain have particular protocols or forbid their employees from accepting gifts.
Although men and women share equal rights, Spain is traditionally a male-dominated society and only recently have women started to assume mid- to senior-level management positions in anything but family businesses.
Business culture in Spain
Spain only started scaling down its nationalised economy in 1975 and, as a consequence, much of the country's business culture is rooted in an older time.
While greeting someone with a kiss on each cheek is common in Spain, it may be best for expats to allow their Spanish counterparts to initiate this in the business setting, since some people may prefer to shake hands. It is important to note that, should an expat be greeting anybody in the traditional Spanish way, the cheeks of the other person are usually not directly kissed. Rather, people tend to touch cheeks and make a kissing sound. It is generally accepted that kisses take place on the right cheek first, and then the left.
When speaking Spanish in business circles, it is common to use the formal form 'usted' when addressing a superior.
Hierarchy is paramount to business in Spain. Spanish managers are autocrats of a sort, having the authority to make important decisions without consulting their employees or receiving input from their colleagues.
Those in mid- and lower-level positions should show the utmost respect for their seniors, and count on remaining quite separate from their superiors.
Expats coming from countries where personal initiative is expected and rewarded shouldn't put an end to this behaviour, but should nonetheless be wary of undermining authority.
Furthermore, control is a central part of the Spanish business ethos. Locals prefer to avoid uncertainty, even at the cost of longer periods of deliberation and less frequent decision-making.
Keep in mind, however, that Spain's business culture is slowly evolving. Those of a younger generation may uphold slightly different ideals and subscribe to more egalitarian practices.
Making an impression
Strong emphasis is placed on personal pride, social status and character attributes. In many cases, these factors carry as much weight as an individual's technical excellence and professional experience. A successful businessperson will not only be well-dressed, dignified and honourable, but also be good company and entertaining.
Face-to-face meetings in Spain form the foundation of business relationships. As such, expats should anticipate engaging on this level with their clients, rather than in writing or by telephone. Keep these interactions personal, but formal.
Attitude to foreigners
With increased unemployment and competition for jobs and business, there has been a certain amount of resentment towards employed foreigners from certain sections of Spanish society. That said, the majority of people in Spain are not xenophobic and are courteous in their interactions with foreigners.
Expats are far more likely to get a positive reception if they make an effort to speak at least some Spanish and display an openness to the Spanish way of doing things.
Dos and don'ts of business in Spain
Have business cards printed, with one side in English and one side in Spanish. Present cards Spanish side up, along with a handshake, eye contact and a warm greeting.
Don't fall for the mañana (tomorrow) stereotype. While Southern Spain may canter at a calmer pace, in Northern Spain deadlines are adhered to and punctuality is expected.
Don't expect to start negotiating at the beginning of a meeting. The Spanish like to establish a formal, but personal, environment before engaging in business transactions. Similarly, when dining with associates, only speak business if invited to do so or if it has been established that the purpose of the meal is to discuss work.
Try and schedule appointments for mid-morning. Business hours vary in Spain and this is the time slot when people are most likely to be available.
Don't be surprised if you find your personal space compromised. Spaniards like to stand close, and moving away can be taken as offensive.