Doing Business in the United Kingdom
Although no longer in the driver's seat of a worldwide empire, the United Kingdom is nonetheless a major global economic power and many expats are interested in doing business in the UK.
Each of the UK's four countries – England, Scotland, Wales and Northern Ireland – retain their own unique characteristics, but when it comes to the working world, practices, etiquette and culture are fairly standardised as all are governed by a uniform respect for politeness and courtesy.
While the business world remains traditional in essence, the UK has become a thriving multicultural environment, and expats will find little ill-will directed toward enterprising foreigners.
The World Bank’s Ease of Doing Business Survey for 2018 ranked the UK 7th out of 190 economies. The country scored particularly well in protecting minority investors, resolving insolvency and starting a business. The UK’s position as a popular place to do business is a clear result of its long-established political and economic stability, sound infrastructure and highly-skilled workforce.
Usually 9am to 5pm, Mondays to Fridays. Outside of the private sector, employees will often work much longer hours.
English is the main language of business in the United Kingdom.
Business dress depends on the industry, but for most, it is conservative and formal, with both men and women wearing dark suits (pantsuits are acceptable). Media companies tend to be an exception, with much more relaxed dress codes.
A firm handshake is the best way to greet business contacts. It is best to address senior business colleagues using their formal title until directed otherwise.
Not expected, and borderline inappropriate. A round of drinks, on the other hand, is happily received.
The UK is relatively equal in terms of gender in the workplace, although there are still barriers to full equality.
Business culture in the UK
The key to successfully doing business in the UK is being able to read between the lines, and expats should be aware that deciphering the difference between what a person says and what they actually mean could take some practice.
The British are a reserved lot who pride themselves on good behaviour and good manners. As a result, business dealings are incredibly diplomatic, with maximum effort directed at remaining considerate and civil. These fundamentals manifest in a restrained communication style, where directness is avoided and evasive, cryptic and often humorous statements are substituted for what is actually meant.
Expats will need to become adept at understanding the subtleties of conversation, where tone and facial expression may be key indicators of true meaning and humour is used as a defence mechanism or to mediate difficult situations.
Individualism is highly valued in Britain, and expats should anticipate working among colleagues who are competitive and ambitious. Experience and performance are the foundations for advancement in the working world, and those in management positions tend to be well-rounded.
A traditional hierarchy is still important in UK business even though it's moved towards a more egalitarian approach, where positions are more or less parallel to each other rather than existing below or above one another. As a result, duties and responsibilities can sometimes be unclear, which can be a point of frustration for those expats accustomed to explicit directives and cultures of subordination.
The British business sphere is still very formal. Dress is conservative, punctuality is paramount, and outward displays of emotion are viewed with distaste.
Dos and don'ts of business in the UK
Don't underestimate the importance of polite requests. Specific instructions are often couched in a subtle ask.
Do use humour in the workplace. The British respect wit and irony, and often use these tactics to form relationships and to mediate difficult situations.
Don't ask colleagues or clients personal questions. The British are reserved and private and view this as intrusive and rude.
Do be on time. The British are punctual and tardiness is considered discourteous. If lateness can't be avoided, it's necessary to inform the relevant party ahead of time.