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Expats living in Belgium can easily keep in touch with friends and family around the world as well as contacts in their new home. The telecommunications system in Belgium is modern, efficient and reliable. Mobile coverage is comprehensive with cafés and bars often offering free WiFi.
Hardware and service provision aren't hard to come by, with both fixed and mobile phones available at company stores like Orange or Proximus. Bigger stores such as Krefel and Carrefour usually stock phones and computers alongside other electronics.
After sorting out the most pressing parts of the relocation process, expats can learn about different service providers with the help of Meilleur Tarif. This is a website run by the government’s Institute for Postal Services and Communications and is available in English, French, and Dutch. It calculates the best service according to the customer's needs and wants. Most of the companies listed can offer combination packages that include telephone, mobile and internet services.
Landline phones in Belgium
International calls can be expensive. So, those with broadband will find online video chat services to be the most cost-effective way to make long-distance calls. The international access code for Belgium is +32. The outgoing code is 00 followed by the relevant country code.
To subscribe to a telephone service in Belgium, clients must be over 18 years old and show proof of identification. Installation can take up to 12 days and prices vary depending on the plan and number of lines being installed, as well as travel and service time.
The most basic service plans include messages, call-back, caller ID for missed calls and three-way calling. The most popular phone companies in Belgium are Belgian Telecom, Base, VOO and Proximus.
Mobile phones in Belgium
Mobile phones are referred to as GSM in Belgium. GSM stores are easily found in most towns and have websites displaying their stock and services. Mobile phone companies require identification, proof of address and a bank account number for service, logistics that may take expats some time to establish if new to Belgium.
Once an expat has the proper documentation in order, they can either choose a prepaid or contract service, with most foreigners choosing the post-paid option. Prepaid plans may look cheaper at first, but going beyond the allowed minutes may prove far more costly in the end. Nonetheless, both options do have their conveniences.
There are various ways to reload minutes and data. For example, if one has a prepaid card through Orange, one could simply go online to recharge.
Internet in Belgium
Expats will find that most households are equipped with high-speed broadband, with a choice between unlimited ADSL or fixed-bandwidth contracts.
To take out a contract, most being for a minimum of twelve months, customers need to provide identification, proof of address and a bank account number. Plans vary and don't have to be in conjunction with a person’s phone line. Many internet providers in Belgium offer full triple-play services which include television, internet and telephone.
Cable internet providers include Telenet, VOO and SFR Belgium, with each offering different speeds. Bandwidth in Belgium is relatively fast, but some internet providers have bandwidth caps in place to limit the amount of data transferred.
Television in Belgium
Belgium’s public television is controlled by the VRT (Vlaamse Radio- en Televisieomroeporganisatie) for Dutch-speaking regions such as Flanders and Brussels, while the RTBF (Radio Télévision Belge de la Communauté Français) controls the French-speaking regions of Wallonia and Brussels. The BRF (Belgischer Rundfunk) controls the German community. Satellite channels are available in Flanders, Brussels and Wallonia from several operators.
Postal services in Belgium
Mail is delivered Monday through Friday in Belgium. Most post office hours are from 9.30am to 4.30pm. Some post offices may be open on Saturday mornings.
If the recipient of a package is not home at the time of delivery, the postal carrier will put a notice in their mailbox. The delivery will be kept for approximately two weeks at the post office. A legitimate form of identification is needed to collect a package.
Expats will often need to pay a fee or tax to receive packages arriving from outside of Belgium. If the recipient doesn’t have the required amount of money on them, the postal carrier will simply hold on to the package.
The Belgian post office is officially called Bpost, and its red and white swerve logo hangs in at least one window in every town. Supermarkets like Carrefour and Delhaize often have postage points where customers can buy stamps and send packages, although not all of them are equipped to mail international packages. Many gas stations and convenience stores also sell stamps.
Are you an expat living in Belgium?
Expat Arrivals is looking for locals to contribute to this guide, and answer forum questions from others planning their move to Belgium. Please contact us if you'd like to contribute.
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